Tasman Energy Advisory

Privacy Policy

Last updated: 28 September 2026

Tasman Energy Advisory Pty Ltd, trading as Tasman Energy Advisory, respects your privacy and is committed to handling personal information responsibly and transparently.

This Privacy Policy explains what information we collect, why we collect it, how it may be used or disclosed, and how you can request access or correction or raise a privacy concern.

We manage personal information in accordance with this policy and, where applicable, the Privacy Act 1988 (Cth) and the Australian Privacy Principles.

1. Personal information we collect

The personal information we collect depends on how you interact with us and the services you request. It may include:

  • Your name, email address, telephone number and preferred contact method.
  • Your property, business or project address.
  • Information provided through website forms, questionnaires, emails, telephone calls or meetings.
  • Details about your property, facility, energy systems, comfort concerns, operating requirements, objectives and planned upgrades.
  • Electricity bills, tariffs, interval consumption and export data, solar and battery information, photographs, property plans and other documents you choose to provide.
  • Information about quotations, bookings, services, invoices and payments.
  • Communications, feedback, testimonials and privacy preferences.
  • Your newsletter, marketing and rebate-guide subscription preferences.
  • Technical information generated when you use our website, such as your IP address, device and browser information, referring website, pages visited and general website activity.
  • Information generated, summarised or inferred through digital or artificial-intelligence tools where those tools are used to support an agreed service or business process.

Energy information, property documentation and photographs may contain personal information even where that is not their primary purpose.

We do not normally require sensitive information. If sensitive information is relevant to your circumstances, we will only collect it where reasonably necessary and with your consent or where otherwise permitted by law.

2. How we collect information

We generally collect personal information directly from you when you:

  • Submit an enquiry or booking form.
  • Request a guide or other resource.
  • Complete a pre-assessment questionnaire.
  • Contact us by email, telephone or another communication channel.
  • Provide bills, energy data, photographs, plans or project documents.
  • Engage us to perform an assessment or advisory service.
  • Subscribe to marketing updates.
  • Provide feedback or agree to supply a testimonial.

We may also receive information from:

  • A property owner, tenant, employer, colleague or authorised representative.
  • A referring organisation or project contact.
  • Contractors, consultants or professional advisers involved in your project.
  • Publicly available sources where relevant to the service you have requested.
  • Website cookies, analytics and similar technologies.

You may browse the website without directly identifying yourself. However, we need sufficient contact and project information to respond to an enquiry, prepare a quotation or provide a service.

3. Why we collect and use personal information

We may collect, hold and use personal information to:

  • Respond to enquiries and determine which service may be suitable.
  • Prepare quotations, proposals and scopes of work.
  • Schedule and perform home energy efficiency assessments, business and commercial energy audits, and electrification advice.
  • Analyse energy bills, interval data, tariffs, solar generation, battery performance and property information.
  • Prepare reports, recommendations, business cases and electrification strategies.
  • Communicate with you before, during and after an engagement.
  • Deliver requested resources, including the Tasmanian Energy Rebates Guide.
  • Manage contracts, invoicing, payments, insurance and business records.
  • Improve our services, website content and customer experience.
  • Maintain the security and functionality of our website and systems.
  • Meet legal, taxation, professional and regulatory obligations.
  • Manage complaints, disputes and potential legal claims.
  • Send marketing information where you have consented or where otherwise permitted by law.
  • Use appropriate digital and AI-assisted tools to organise information, support analysis, conduct research, check calculations, prepare draft material, format reports and improve administrative efficiency and quality assurance.

If you do not provide information reasonably required for an enquiry or service, we may be unable to respond fully, prepare an accurate scope or complete the requested work.

4. When we disclose personal information

We only disclose personal information where reasonably necessary for our business, where you have authorised the disclosure or where it is permitted or required by law.

Recipients may include:

  • Website hosting, online-form and email-delivery providers.
  • Cloud-storage, document-management, scheduling and business-software providers.
  • AI-assisted productivity, data-analysis, automation and document-preparation providers.
  • Accounting, invoicing and payment-service providers.
  • Contractors, consultants and technical specialists assisting with an agreed service.
  • Insurers, accountants, lawyers and other professional advisers.
  • Government agencies, regulators, courts or law-enforcement bodies where required by law.
  • Other parties involved in your project where you have asked or authorised us to communicate with them.

We do not sell or rent personal information. We do not provide client information to energy-product suppliers in exchange for commissions or referral payments.

Where a report or project relates to an organisation, property owner or other commissioning party, information may be shared with that party in accordance with the agreed scope.

5. Overseas processing and storage

Some third-party technology, cloud-service and AI providers may process or store information outside Australia, including in the United States and other countries where their infrastructure or support teams operate.

These providers may include services used for website hosting, online forms, email, analytics, cloud storage, artificial intelligence, document preparation and business administration. Provider locations and infrastructure may change over time.

We select reputable service providers and use available security and privacy settings appropriate to the nature of the information being handled.

6. Website data, cookies and analytics

Our website may use cookies and similar technologies for:

  • Essential website operation and security.
  • Remembering preferences.
  • Understanding general website traffic and usage.
  • Measuring the performance of pages and content.
  • Improving the website and user experience.

This information may include your IP address, browser, device type, approximate location, referring website and pages viewed.

We use Google Analytics 4, loaded through Google Tag Manager, to measure website traffic and how pages are used. Google may process this information outside Australia. See Google’s privacy policy for how Google handles Analytics data.

We also use HubSpot to understand how pages are used and to connect website visits with form enquiries. HubSpot may process this information outside Australia. See HubSpot’s privacy policy for how HubSpot handles that data.

Cloudflare hosts this website. Cloudflare Turnstile provides the security check on our forms. Cloudflare may process technical information, such as an IP address and browser details, outside Australia.

You can control or disable cookies through your browser settings. Disabling some cookies may affect how the website functions.

Our website may link to government websites, program providers and other external services. Those organisations operate independently and have their own privacy practices. We are not responsible for the content or privacy practices of external websites.

7. Email guides and marketing

If you request the Tasmanian Energy Rebates Guide, we will use your email address to deliver the guide and communicate about that request.

Receiving the guide does not require you to consent to ongoing marketing. Marketing consent is optional.

If you choose to receive news, guides or service updates, you can unsubscribe at any time by:

Unsubscribing from marketing will not prevent us from sending necessary communications about an enquiry, booking, active service, invoice or other existing business relationship.

8. How we protect personal information

We take reasonable administrative and technical measures to protect personal information against misuse, interference, loss and unauthorised access, modification or disclosure.

These measures may include access controls, passwords, secure cloud services, software updates, backups and limiting access to people who reasonably require the information.

No internet transmission or electronic-storage system is completely secure. If a data breach occurs, we will assess and respond to it and make any notifications required by law.

9. How long we retain information

We retain personal information for as long as reasonably necessary to:

  • Provide and support our services.
  • Maintain appropriate project and business records.
  • Respond to questions or disputes.
  • Meet taxation, insurance, professional and legal requirements.
  • Protect our legitimate business interests.

Retention periods may differ depending on the type of information and the service provided.

When information is no longer reasonably required, we will take reasonable steps to delete, destroy or de-identify it, subject to backup, archival and legal-record requirements.

10. Accessing or correcting your information

You may ask us to:

  • Confirm whether we hold personal information about you.
  • Provide access to personal information we hold about you.
  • Correct information that is inaccurate, incomplete, out of date or misleading.
  • Delete information where it is no longer required and deletion is reasonably possible.

Send your request to info@tasmanenergyadvisory.com.au with the subject line Privacy request.

We may need to verify your identity before providing access or making a correction. We will respond within a reasonable period and generally do not charge for making a request.

In limited circumstances, access or deletion may be refused where permitted or required by law. If this occurs, we will explain the reason where we are legally able to do so.

11. Privacy concerns and complaints

If you have a question or concern about how your personal information has been handled, contact us using the details below.

Please include enough information for us to understand and investigate the issue. We will acknowledge your concern and aim to provide a response within 30 days.

If the Privacy Act 1988 applies and you are not satisfied with our response, you may be able to contact the Office of the Australian Information Commissioner.

12. Use of artificial intelligence and digital tools

Tasman Energy Advisory may use commercial artificial-intelligence and digital productivity tools to support its services and business operations.

These tools may assist with:

  • Organising and summarising project information.
  • Analysing energy data, bills and technical documents.
  • Conducting research and checking calculations.
  • Preparing, reviewing and formatting reports.
  • Drafting routine communications and administrative material.
  • Improving internal workflows and quality assurance.

AI and digital tools support professional judgement. They do not replace it. Material findings, recommendations and client reports are reviewed by Tasman Energy Advisory before they are issued or relied upon.

Where personal or project information is processed using these tools, we take reasonable steps to:

  • Limit the information to what is reasonably necessary for the task.
  • Remove or reduce direct personal identifiers where practicable.
  • Avoid entering sensitive information or unnecessary identifiable information into publicly available consumer AI tools.
  • Use reputable business-grade services with appropriate privacy and security controls.
  • Review AI-generated material for accuracy, relevance and potential errors.
  • Configure services to restrict the use of submitted business content for general model training where this option is available.

Information processed by an AI or digital-service provider may be stored or handled outside Australia, as explained in Section 5.

Any AI-generated or inferred information about an identifiable person will be handled as personal information under this policy.

We do not knowingly use client information to develop or train our own AI models. We also do not use AI to make solely automated decisions that could reasonably be expected to significantly affect an individual’s rights or interests.

If a proposed use of personal information through an AI system is materially different from the purpose for which the information was collected, we will seek consent where appropriate or required.

13. Changes to this policy

We may update this Privacy Policy when our services, technology providers, information-handling practices or legal obligations change.

The current version will be published on this page with the date of the latest update.

14. Contact us

Tasman Energy Advisory Pty Ltd
Hobart, Tasmania, Australia

Email: info@tasmanenergyadvisory.com.au
Telephone: 0485 889 420
Website: www.tasmanenergyadvisory.com.au